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FAQs

PAYMENTS

We help you pay your orders via debit card, credit card, net banking on Payumoney interface. Unfortunately, our shipping companions don’t entertain cash on delivery for the time being.

No, all our fees are inclusive of taxes. We try to be absolutely transparent with our product pricing and any additional shipping costs blanketed.

Yes, you can, and both shipping and your communication address need not be the same and can be customized as per convenience.

Normally, if a transaction fails, money isn’t debited from your bank account. but if cash is debited for a failed transaction- will be refunded to your account within 7 – 10 banking days. The particular time it may take- varies depending upon the policies of your banking partner. Please keep in touch with your bank for further clarifications.

SHIPPING

We strive to ship your orders as quick as possible. Typically, orders will get  despatched within 5 – 7 working days.

Our merchandise are mostly procured from own farmland and  without delay from our trusted farmers or from producing regions in India and around the arena. We make ensure the quality  and authenticity of the products that we procure and produce. Our packaging guarantees that our merchandise has the shelf life cited on the label. Our merchandise is weighed during the  stage of packaging and is categorized accurately.

Transport fee vary based on your location.

We do provide precedence/expedited shipping. However, identical-day deliveries aren’t feasible.

If In case you need to change the delivery address after placing an order, please get in touch with our customer support team at +91 7907029668 within three hours of placing the order.

We work with shipping companies to allow our shipments. Typically, our shipping partners have general rules that they observe when a patron is unavailable. In maximum cases, they’ll try to supply the package a second time which is convenient for you. If you have any transport related problems, please get in touch with us at www.pepperbrewspices.com or +91 7907029668.

Regrettably, if a product is marked as out of inventory, you won’t be able to place an order for the same. However, if you add it in your account’s wish list, we’ll share you a notification once it is available or is in stock.

Yes, we give you the option to cancel an order at any point prior to shipment. However, once shipped or delivered, we don’t accept returns.

While we despatch the order, we’ll send you an e-mail with the credentials, you can track the cargo.

Our on-floor logistics are managed by way of our delivery companion. Unluckily, in the intervening time, we don’t have our own transport network. in case your cargo is delayed beyond 10 days, please get in touch with us at pepperbrewspices@gmail.com or +91 7907029668.

REGISTRATION & ACCOUNTS

Sure. If you want to have a hustle free experience, we request you to create an account on our website. Go to our domestic page, click on the profile icon and pick out ‘Create Account’.

You can check in by way of going to the home web page and clicking on the profile icon and choosing ‘create account’. And is totally free from charges, there’s no fee related to registration!

Please click on the “Forgot Password?” alternative on the login web page to reset your password.

REFUNDS & CANCELLATION

Please get in touch with our customer support crew at pepperbrewspices@gmail.com or +91 7907029668 within three hours of placing the order to cancel an order. Generally, we don’t charge any penalty.

We’ll do our best to provide customization on your orders especially for gift boxes.

SAFETY AND PRIVACY

We won’t share your credentials to a third party.

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